Shipping & returns

Delivery

• Free delivery Australia-wide.
• Usually 5–10 business days, dispatched by our supplier partners. Some items ship from overseas.
• Items in one order may arrive separately.
• Tracked.
• Delivering to Australian addresses.

Returns: faulty, damaged, not as described or not what you ordered

If an item arrives damaged, develops a fault, isn’t as described or doesn’t match your order, you’re entitled to a repair, replacement or refund under the Australian Consumer Law.

How to make a claim

1. Send your order number via the contact form.
2. Add a photo and a short note on the issue.
3. We reply by email with next steps. We cover return postage for valid claims.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Refunds

Approved refunds go back to your original payment method. Nothing in this policy limits your rights under the Australian Consumer Law.