Privacy policy

Last updated 11 November 2026. This policy explains how Plain Sense Consulting Pty Ltd (ABN 75 703 380 607, ACN 703 380 607), Suite 111, 5/90 Mitchell Street, Darwin City NT 0800, trading as Ochre & Iron, a business name of Plain Sense Consulting Pty Ltd (“we”, “us”), handles personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Your name, email address, phone number, delivery address, order details and any messages you send us.

Payments

Payments are processed by Stripe Payments Australia Pty Ltd (ACN 160 180 343) on Stripe’s secure checkout page. Stripe collects your card details directly; we never see or store your full card number. Stripe handles payment information under its own privacy policy, and may process it outside Australia.

Why we collect it

To process, deliver and support your order, handle Australian Consumer Law claims, answer your questions, and meet our legal obligations.

Who we share it with

Only with service providers who help us run the store: our supplier partners and couriers (to deliver your order), Stripe (to process payments), and our website host (Cloudflare). Some of these providers may store or process information outside Australia, including where an order ships from an overseas warehouse. We take reasonable steps to make sure they protect your information.

Cookies and device storage

This site saves your bag in your browser’s local storage on your device. Stripe’s checkout page uses cookies and similar technologies to process payments and prevent fraud.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or make a privacy complaint, through our contact form or by post to the address below. We’ll respond within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

Privacy Officer, Plain Sense Consulting Pty Ltd, Suite 111, 5/90 Mitchell Street, Darwin City NT 0800.